Refund Policy | Direct Epoxy Supply

Refund Policy

At Direct Epoxy Supply, all sales are final and we do not accept product returns. Please review our refund terms carefully before making a purchase.

Refund Eligibility

Refunds are only issued in the following situations:

Order Cancellation Before Shipment — If you cancel your order before it ships, you are eligible for a full refund.
Damaged or Defective Items — If your order arrives damaged or defective, you must notify us within 5 days of delivery and provide photo proof. If approved, we will either:
- Send a replacement, or
- Issue a full refund (our choice depending on inventory and situation).
Incorrect Item Sent — If we shipped the wrong product, we will correct the order at no cost to you.

Non-Refundable Situations

Refunds will not be issued for:

Incorrect product selection by customer
Change of mind after shipment
Failure to follow product instructions
Improper application results
Delayed deliveries caused by carriers

Processing Time

Approved refunds are processed to the original payment method within 5–10 business days after approval.

Contact for Refund Requests

Phone: (614) 783-1431
Email: directepoxysupply@gmail.com
Please include your order number and photos if reporting damage or defects.